Frequently Asked Questions

General Questions

ShopOREO.com offers a 100% quality satisfaction guarantee. If you are unhappy with your purchase, for any reason, we will accept it back, no questions asked. If the claim is more than 30 days old, we reserve the right to refund in the form of a store credit. To return a broken item, please contact our customer care department at CustomerCare@ShopOREO.com or call Orders and Returns page.

ShopOREO.com offers a 100% satisfaction guarantee on the quality of our personalized product. If you are unhappy with the quality of your personalized item, please contact our customer care department at CustomerCare@ShopOREO.com or call 800-683-5254. For additional details, visit our Orders and Returns page.

Food items and personalized items purchased on ShopOREO.com are not eligible for returns and nonrefundable. There are exceptions for damaged or spelling errors on our part. For additional details, visit our Orders and Returns page.

ShopOREO.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling errors. Any spelling error on our part will receive a full refund. For additional details, visit our Orders and Returns page.

To provide the best value to our most loyal consumers, we source merchandise both domestically and from overseas manufacturers.

ShopOREO.com cannot accept address changes after the order is placed. If you need to make a change to the shipping address reach out to Customer Care and we will attempt to cancel the order. If the order is cancelled and you wish to continue with your purchase, you will need to resubmit your order online with the corrected shipping address. We cannot edit orders once submitted. We apologize for any inconvenience and request you contact Customer Care 1-800-683-5254 with questions. For additional details, visit our Orders and Returns page.

ShopOREO.com offers ground service shipping for your convenience. Due to the personalized nature of our gifting products, we do not offer expedited shipping at this time. For additional details, visit our Shipping page.

Shipping fees are calculated by factoring in the location of the delivery address along with weight and dimensions of products ordered. You can see shipping cost estimate by adding product to the cart and entering the shipping address into the shipping estimator. For additional details, visit our Shipping page.

Sales Tax on the merchandise total is charged for items shipped to all states where sales taxes is applicable. For additional details, visit our Orders and Returns page.

ShopOREO.com accepts the following forms of payment through our secure system: Visa, MasterCard, Discover, and American Express. For additional details, visit our Orders and Returns page.